FAQ
Fees Schedule
General Questions
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No referral is needed.
Physiotherapists are first point of contact for many health conditions, and we will send you for further investigation if deemed appropriate.
if you have reports or scans relevant to your appointment, we ask you to bring them along to ensure we are fully informed when we treat you. -
You can choose to see either our Physiotherapists or Naturopaths for your initial consultation, and choose based on your symptoms and the practitioner you feel most aligned with.
Rest assure that seeing one of us is tapping into the knowledge bank and experience of all of us, as our team work closely together to create treatment plans.
Most women’s health conditions require a collaborative holistic approach to treat the whole person, so you might find yourself seeing multiple practitioners in the clinic to optimise your health outcomes.
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Yes you can! We have a baby friendly space and lots of toys to keep toddlers busy.
Most mothers who attend the clinic for their 6 weeks postpartum check bring their newborns. We have different ways to soothe them if they are awake during the session. Sometimes it might involve the help of our admin team to rock your baby.
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Our Newtown clinic doesn't have onsite parking, but there is lots of street parking right next to the clinic.
Alternatively we are a 10 min walk from Newtown station and a stone throw away from buses on King Street.
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Yes, you can claim 5 sessions of Physiotherapy consultations on Medicare. We will need a copy of your current EPC (Enhanced Primary Care) from your GP prior to attending your first consultation. We will process your Medicare claim on the spot after your appointment.
Naturopathy consultations are not covered under Medicare. However, some pathology testings are claimable. Please see Naturopathy FAQ section down below. -
Yes, we accept all private health funds. All physiotherapy, remedial massage and classes are claimable services with your private health fund. However, naturopathy consults are non claimable.
You will need to bring your health fund card with you, and we can then process your rebate on the spot. We are unable to predict your rebate, it depends on your package and premium with your individual fund. In the occasion you forgot to bring your card, we will issue a receipt for you to manually claim from your fund. -
We require 18 hours notice of all consultation cancellations. and 12 hours notice for all class cancellations.
Cancellations within the late period incur 50% consultation charges.
No shows or cancellations within 2 hours will be charged 100% consultation fees.
Our terms and conditions are listed in our patient intake form.
Physiotherapy
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If you have letters from your medical team, reports or scans relevant to your condition, we ask you to bring them along or send them over prior to the appointment, to ensure we are fully informed when we treat you.
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Item description
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Yes we do! All our therapists are musculoskeletal physiotherapists before specialising into Women’s Health physio. We are able to treat all musculoskeletal injuries in Papaya clinic. You are also welcomed to see us in our Leichhardt clinic if it’s more convenient for you.
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Yes we do. We have braces, splints, crutches, wrist bands, exercise foam rollers, massage balls, theraband, and lots of other types of products you see in most typical clinics. We also have Arch support thongs, and a few baby and breastfeeding items.
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Yes! We sell compression garments, SRC pregnancy, and postpartum shorts, Incontinence underwear, pessaries, Dilators, pelvic wands, and a range of other products.
Chinese Medicine & Acupuncture
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Common issues acupuncture may assist with:
• pain management
• digestive issues
• muscular-skeletal problems
• women's health
• hormonal balance
• sleep disturbance issues
• addiction & trauma
• fatigue
• mental & emotional disharmony
Treatments are individually tailored to each client & may include a combination of other supports such as cupping, Gua Sha, herbal formula, yoga therapy, meditation, lifestyle counselling & nutritional guidance.
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Cosmetic Facial Rejuvenation Acupuncture
Cosmetic Acupuncture treats both the facial area for external issues & the body for any internal imbalances. Treatment is particularly beneficial for:
• hydration
• increase collogen
• plump & smooth fine lines
• enriching complexion
• lifting & toning
• general wellbeing & fatigue busting
Using face, pulse & tongue diagnosis to determine the underlying causes of common facial cosmetic issues.
Cosmetic Acupuncture is a two-fold approach to address internal imbalances which over time become external issues showing on the facial area.
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To ensure a comprehensive and tailored consultation, please ensure you complete your New Client Intake Form prior to your Initial Consultation, and forward us copies of your latest pathology tests, medical scans, and other relevant medical documents.
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Yes absolutely. In Papaya we often have patients seeing our TCM practitioner for acupuncture, then supported with tailored Western Herbal Supplements given by our Naturopaths to use in conjunction. This combination benefit the patient population we see often in clinic.
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As AHPRA registered healthcare modality, you can claim private health fund rebates for your TCM and Acupuncture services at Papaya.
However TCM is not covered under Medicare.
Naturopathy & Nutrition
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Naturopathy is utilised for a wide range of health concerns. The most common concerns that people seek naturopathic care for include digestive concerns, hormonal imbalances, allergies, chronic pain, vaginal health, stress related conditions, fatigue and immune system concerns. Naturopaths take a holistic approach to healthcare and consider your physical, mental and emotional health that may be contributing to your overall wellbeing.
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As of 1 April 2019, naturopathy and herbal medicine are not eligible for Medicare or Health Insurance rebates.
This decision is currently being reviewed following the submission of a Natural Therapies Review by the Australian Naturopathic Council in February 2020.
To be notified if changed.
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A rebate is available if pathology tests are referred by your General Practitioner. If needed, our naturopath can write a referral letter for you to pass to your General Practitioner based on your specific health concerns discussed during your consultation.
A rebate is not available for functional testing e.g. Hair Tissue Mineral Analysis, Vaginal Microbiome, Gut Microbiome, DUTCH test; as they are conducted by private laboratories. Price varies per test.
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To ensure a comprehensive and tailored consultation, please ensure you complete your New Client Intake Form prior to your Initial Consultation, and forward us copies of your latest pathology tests, medical scans, and other relevant medical documents.
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Yes absolutely naturopathy can be used alongside conventional medicine and other modalities such as physiotherapy. Naturopaths are trained to integrate their treatments with conventional medical care and can work collaboratively to provide comprehensive and holistic care for patients. It’s important to inform both your naturopath and conventional healthcare provider about the treatments and medications you are receiving to ensure a coordinated approach to your health.
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Yes we do! We have practitioner and prescription only supplements in stock in clinic for you to purchase.
For more specific supplements, our naturopaths create the prescription for you online via our supplier website. You can then complete the order and have your package shipped directly to you.
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The time it takes to see results with naturopathic treatments can vary depending on the individual and the nature of the health concern. Some people experience improvements relatively quickly while others may require longer term support for ongoing or chronic conditions. In your initial appointment we will discuss and set realistic expectations on time frames for your individual case. Open communication is always maintained to track your progress and make necessary adjustments to your treatment plan.
Classes
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Yes, even if you have done Pilates before we still require all patients to book in for an assessment before starting.
This is to ensure that we understand your body (any injuries or weakness), your goals, and to make sure you are comfortable on the equipment and with the exercises tailored to you.
No two physios treat the same. No two instructors teach the same. Let’s start fresh!
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If you have visited us within the last 6 months, you do not need another assessment. If your condition is vastly different from where you were at, please do book a review session or a private session with us, so we get all the updates before you enrol in our weekly classes.
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Yes, we use Bookamat platform for all our classes. You can create an account, log in and sign up for your classes. You can book, reschedule, cancel (within cancellation period), download receipts and complete payment for future packs. Please bookmark the Bookamat link as there is no built out app unfortunately.
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We require 12 hours notice for class cancellations. Please cancel on the Bookamat platform. Any cancellations within 12 hours result in forfeiting the class credit.
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Yes, classes are claimable with your private health fund under code 560 or 561. We provide receipts after attendance for you to manually claim with your health fund. Privates and duets are claimed under 505 which gives a greater rebate.
Massage Therapy
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Remedial Massage (Anna)
Deep Tissue Massage (Anna)
Pregnancy Massage (Holly, Anna)
Relaxation Massage (Holly, Anna
For description of each massage type, please visit our Massage service page.
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Remedial Massage (Anna)
Deep Tissue Massage (Anna)
Pregnancy Massage (Holly, Anna)
Relaxation Massage (Holly, Anna
For description of each massage type, please visit our Massage service page.
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You can try to walk in, but patients generally prebook ahead of time online or via the phone.
If you’d like an appointment asap, check online and it will reflect lve updates of our availability.
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You can claim for remedial deep tissue, and pregnancy massage. However you cannot claim for Relaxation Massage.
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Yes absolutely. It’s safe to massage from first trimester till 4th trimester!
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Holly offers is a full body relaxation massage at Papaya, designed to promote relaxation of the musculoskeletal system and nervous system.
The massage involves long, gliding and flowing strokes, gentle kneading, tapping, rotation and stretching techniques, or gentle manipulation of the muscles.
You may request Holly to focus on specific areas on the body that may feel particularly tense or tight.
Papaya Health Reset
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Face to Face consultations- We do not want to sacrifice quality of service and care going from a 1:1 approach to a 1: many approach. This is why we retain our in person consultations to ensure you get to meet with our therapists to make sure you’re on track.
Knowledge hub - pre recorded content, everything you need to know for the condition. Bite sized, easy to consume education materials and video training.
Coaching Calls - weekly coaching calls to ensure we are there to chat on more complex topics and ideas, address mindset blocks and anything that can hinder your progress.
Movement Classes - weekly 1:4 in person movement class in our fully equipped studio.
For more info, please reach out to us and request a service guide. -
Yes it is. There is more value in our Health Reset program because of the way that it’s designed. We are not pricing our program based on time and contact hours, we are pricing it based on support and value.
The hybrid delivery addresses limitations of online health programs, and add in the coaching and accountability element in our health services, to creating health outcomes.
For pricing info please reach out and request our service guide!
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As part of continual care, any additional consultations you require outside of the Reset program receive 15% off full priced consultations. Please request our service guide for full T&Cs.
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Yes you can claim PHI with some components of the Health Reset. Physiotherapy, Massage and Movement Classes are eligible to claim.
Once you enrolled and attended your appointments, we can provide receipts for manual claiming.
Partnerships
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We are all about collaborative care at Papaya. If you would like to partner with us and increase visibility and reach, send us an email or complete our contact form, so we can discuss future partnership opportunities.
We are actively looking for health partnership and recommendations of services for our community. -
We are always on the look out for new products for our women! For all products that benefit women’s wellbeing and health, please come through and email us your pitch and product features. If deemed suitable for our community, we would love to stock or be an affiliate for your products!
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Yes most certainly! We partner with corporates and a few other private organisations to facilitate retreats, workshops and events, both in person and online.
Please reach out via our contact form, and let us know what you’re thinking of, and we will contact and brainstorm our next moves.
Do you have more questions?
Please feel free to call us, or complete the contact form below.
We will reply within 2 business days. If you’d like to book an appointment, give us a call or book through out online portal. Thanks!
FREE GUIDE
Papaya Menopause Guide
The ultimate guide to improving your vaginal microbiome
Written by our Pelvic Health Physios and Naturopaths, this guide is actionable and digestible. Together we look at what is microbiome, what products and food types enhance microbiome, and how it impacts everything down there during menopausal years
